Terms & Conditions
Welcome to YOSHA Life Balance LLC (“Company,” “we,” “us,” “our”). By accessing or using our website, booking services, submitting forms, purchasing products/services, registering for events, or consenting to receive communications (including text messages), you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use our services.
Business Name: YOSHA Life Balance
Address: 3200 Carlisle Blvd NE Suite 112
Email: [email protected]
Phone: (505) 533-4160
1) Acceptance of Terms
By using any part of our website, booking system, forms, social media channels, phone communications, or services offered by YOSHA Life Balance, you confirm that you have read, understood, and agree to be bound by these Terms.
2) Services
YOSHA Life Balance provides wellness services, which may include (but are not limited to) massage therapy, facials/skin care, body treatments, energy/holistic therapies, packages, memberships, and related wellness experiences (“Services”).
Important: Our Services are intended for relaxation, wellness, and self-care support. They are not medical services and do not replace diagnosis or treatment by a licensed physician or other healthcare professional.
3) No Medical Advice
Information on our website or provided during Services (including recommendations) is for general wellness purposes only and is not medical advice. Always consult a qualified healthcare provider regarding any medical condition. If you have a medical emergency, call emergency services immediately.
4) Appointments, Arrival, Late Policy, and Cancellations
Booking: Appointments are subject to availability and confirmation.
Arrival: Please arrive on time. Late arrival may reduce your session time to avoid impacting other clients.
Cancellation/Rescheduling: Our cancellation and rescheduling policies (including any fees) will be displayed at booking, in confirmation messages, or on our website. If not posted, the policy in effect at the time of booking will apply.
No-Shows: We may charge a fee for no-shows or missed appointments as permitted by applicable law and as disclosed during booking.
5) Memberships, Packages, and Promotions
Memberships, bundles, packages, and promotions may include specific terms (expiration, usage limits, redemption rules, pause/cancellation rules). Those terms will be disclosed at purchase or in membership/package documentation and are incorporated into these Terms by reference.
6) Payments, Refunds, and Chargebacks
Payments: You agree to pay the price shown at checkout/booking, including applicable taxes/fees.
Refunds: Refund/cancellation policies (if offered) will be stated at purchase, checkout, confirmation, or on the relevant sales page. If no refund policy is stated, purchases may be considered final to the fullest extent permitted by law.
Chargebacks: If you dispute a charge, please contact us first so we can attempt to resolve the issue.
7) Client Conduct and Safety
To maintain a safe, respectful environment, you agree to:
Provide accurate information and disclose relevant health considerations (e.g., allergies, injuries, pregnancy, conditions) before receiving Services.
Treat staff and other guests respectfully.
Refrain from harassment, abusive behavior, illegal activity, or inappropriate conduct.
We reserve the right to refuse service or end a session immediately if conduct is unsafe, abusive, or inappropriate. In such cases, fees may still apply where permitted.
8) Testimonials and Results (No Guarantee)
Client experiences, testimonials, and descriptions of benefits are individual and may vary. We do not guarantee specific outcomes (e.g., pain relief, stress reduction, skin results).
9) Text Messaging (SMS/MMS) — A2P/10DLC Compliance
By providing your mobile number and giving consent (opt-in) through our website forms, booking tools, phone, in person, or other channels, you authorize YOSHA Life Balance to send SMS/MMS messages as permitted by your selections, which may include:
Non-marketing messages: appointment confirmations, reminders, rescheduling updates, customer support responses, and important service notices.
Additional SMS terms:
Consent is not a condition of purchase.
Message frequency varies.
Message & data rates may apply.
9.1 Opt-Out
Reply STOP to unsubscribe at any time. You will receive a confirmation message and will no longer receive text messages, except where required by law.
9.2 Help
Reply HELP for assistance or contact us at:
Email: [email protected] | Phone: (505) 533-4160
9.3 Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
9.4 SMS Program Eligibility (18+)
You must be 18 years of age or older to participate in or use this SMS service.
10) Privacy
Your personal information is handled according to our Privacy Policy.
11) Intellectual Property
All content on our website and materials provided by YOSHA Life Balance—including text, images, branding, logos, graphics, videos, and design—are owned by us (or our licensors) and protected by applicable laws. You may not copy, reproduce, distribute, or exploit our content without prior written permission.
12) Disclaimer of Warranties
To the fullest extent permitted by law, Services and website content are provided “as is” and “as available,” without warranties of any kind, express or implied.
13) Limitation of Liability
To the fullest extent permitted by law, YOSHA Life Balance will not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Services or website.
14) Changes to These Terms
We may update these Terms at any time. Changes become effective when posted on our website. Your continued use after posting constitutes acceptance of the updated Terms.
15) Termination
We may suspend or terminate access to Services, memberships, events, or communications if you violate these Terms, engage in abusive conduct, or interfere with our operations or client experience.
16) Governing Law
These Terms are governed by the laws of the state/country where YOSHA Life Balance primarily operates, without regard to conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction unless applicable law requires otherwise.
17) Contact Us
YOSHA Life Balance
Address: 3200 Carlisle Blvd NE Suite 112
Email: [email protected]
Phone: (505) 533-4160