Privacy Policy

At YOSHA Life Balance LLC (“Company,” “we,” “us,” “our”), we value your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights. This Policy applies when you visit our website, book an appointment, purchase a service/product, register for an event, contact us, or opt in to receive communications (including SMS).

Business Name: YOSHA Life Balance
Address: 3200 Carlisle Blvd NE Suite 112
Email: [email protected]
Phone: (505) 533-4160

1) Information We Collect

We may collect personal information when you book a service, register for an event, request information, purchase a product/service, or communicate with us, including:

a) Contact & Identification Information
Name, mobile phone number, email address, and any information you provide through forms, messages, or communications.

b) Appointment & Service Information
Booking details (date/time/service), preferences you share, and communications related to scheduling and customer support.

c) Event Registration Information (if applicable)
Registration details, attendance indicators (when available), and information you voluntarily share in Q&A, surveys, or community spaces.

d) Purchases & Transaction Information (if applicable)
Information needed to process transactions (items/services purchased, amount, payment status, transaction identifiers). We do not store full payment card details if payments are processed by a third-party provider.

e) SMS Consent Information (A2P/10DLC)
If you opt in to receive text messages, we collect your mobile number, consent status, the date/time of consent, the source of consent (web form, booking flow, chat, call, in person, etc.), and basic message delivery/response logs to operate the service.

f) Technical & Usage Information
IP address, browser type, device information, pages viewed, time spent, and cookies or similar technologies.

2) How We Use Your Information

We use your information to:

Provide services: booking, confirmations, reminders, service delivery, and requested resources.

Customer support: respond to questions and manage requests.

SMS communications: appointment confirmations, reminders, updates, customer care, and important notices (based on your selections).

Improve and analyze: enhance our website, services, content, and operations.

Legal compliance: comply with applicable laws and enforce our terms.

3) Text Messaging (SMS/MMS)

By providing your mobile number and giving consent (opt-in), you agree to receive SMS/MMS from YOSHA Life Balance related to appointments, customer care, information you requested.

Your consent is not a condition of purchase.

Message frequency may vary.

Message & data rates may apply.

Reply STOP to opt out; reply HELP for assistance.

4) How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

5) Sharing of Information

We do not sell your personal information. We do not share personal information with third parties for their own marketing.

We may share information with service providers that help us operate our business (e.g., booking/CRM tools, payment processors, messaging platforms, hosting, analytics, customer support, and event/webinar tools). These providers are required to protect your information and use it only to provide services to us.

Mobile Opt-In (SMS) Policy
We do not share SMS/MMS opt-in consent or mobile information with third parties for marketing or promotional purposes. We may share information with subcontractors/service providers strictly to provide support services (such as customer service or message delivery). Any other use excludes SMS opt-in data and such information will not be shared with third parties.

6) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7) Your Rights and Choices

Depending on your location and applicable law, you may request access to, correction of, or deletion of your personal information. You may withdraw SMS consent at any time by replying STOP.

Contact:
Email: [email protected]
Phone: (505) 533-4160

8) Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, analyze traffic, and improve your experience. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

9) Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy at any time. Changes become effective when posted on our website.

11) Contact Us

YOSHA Life Balance
Address: 3200 Carlisle Blvd NE Suite 112
Email: [email protected]
Phone: (505) 533-4160